Shipping policy

Thank you for shopping with The Toneup Shop. Below are the details of our shipping process:

• Shipping Fee:
  A flat rate of $4 USD per order applies to all deliveries.

• Delivery Area:
  We deliver across all regions of Lebanon.

• Delivery Timeframe:
  Orders are typically delivered within 2–4 working days after payment confirmation. Delivery times may vary depending on location, holidays, and other unforeseen factors.

• Delivery Partner:
  All orders are fulfilled through our trusted third-party courier Wakilni.

• Order Tracking:
  Once your order is dispatched, you will receive tracking details or delivery confirmation via email or SMS, when available.

• Delivery Conditions:

  • Please ensure that the delivery address and contact information provided at checkout are accurate.

  • If the courier is unable to reach you, delivery may be rescheduled or additional fees may apply.

  • Risk of loss passes to you upon delivery to your specified address.

If you have any questions or special delivery requests, please contact us at:
📧 toneup.noelle@gmail.com

📞 009613417560