Refund policy

Return and Exchange Policy – The Toneup Shop

At The Toneup Shop, we want you to love your purchase. Please review our policy below:

• Exchanges:
  We accept exchanges for size or for any other item available in our shop. To be eligible, items must be unused, unwashed, and in their original packaging.

• Returns and Refunds:
  Returns are accepted only if the item is defective or damaged upon delivery. Once we receive and inspect the returned item, we will issue a full refund to your original payment method.

• Socks:
  For hygiene reasons, all socks are final sale and cannot be returned or exchanged.

How to Request a Return or Exchange:

1. Contact us within 3 days of receiving your order at [your email or phone].

2. Ship the item back within 7 days after our confirmation.

3. Please include your order number and details of the issue or exchange request.

Customers are responsible for return shipping costs unless the item is defective.

If you have any questions, we’re here to help. Thank you for shopping with The Toneup Shop!